TowTicket
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TowTicket features

Everything a tow company runs on. In one place.

Dispatch, drivers, evidence, job rules, billing and reporting—explained step by step, with real scenarios and screens from the app.

How TowTicket works

Six systems. One truck-tough platform.

Here's exactly what each part does, how your team uses it, and what it looks like on a real night.

01 · Dispatch command

See every call. Miss none.

The problem: Whiteboards, sticky notes and group texts hide the one call nobody picked up—until the customer calls back angry, or calls your competitor.

How it works
  1. 1Take the call in a quick intake form: customer, vehicle, pickup, drop-off, service.
  2. 2The job lands in the Unassigned lane instantly, on every dispatcher's screen.
  3. 3Assign a driver and truck in one move—the board updates live for everyone.
  4. 4Unattended work stays loud in red until someone owns it.
Real scenario · Friday, 11:40 PM

Three calls hit at once during a storm. Your night dispatcher enters all three in under two minutes, assigns the two closest units, and the third sits in red at the top of the board—so it gets the next free truck instead of getting forgotten.

More calls answeredNo lost jobsCalmer dispatchers
US Metro Towing / dispatchLIVE
Live dispatch board
Unassigned2
#1842
F-150 · I-94 Exit 27
11 min waiting
#1845
Camry · Lockout
2 min waiting
En route2
#1841
Civic · Woodward
Unit 27 · Mike
#1843
Silverado · Jump
Unit 12 · Dana
In tow1
#1839
Model 3 · Airport
Unit 31 · Luis
02 · Driver field flow

One big button. Always the right one.

The problem: Drivers in gloves, rain and headlights don't need a spreadsheet on their phone. Complicated apps get skipped—and your records go blank.

How it works
  1. 1Drivers see only their assigned jobs, with vehicle and address up top.
  2. 2One-tap navigation and one-tap customer calling.
  3. 3A single oversized button shows the next step: en route, on scene, in tow, complete.
  4. 4Field mode boosts size and contrast for night work.
Real scenario · Roadside, 2:15 AM

Luis rolls up on an I-94 breakdown. He taps Navigate, then Mark on scene, shoots four photos, grabs the signature and taps Complete—without ever calling dispatch to ask what's next.

Faster clearsFewer 'where are you' callsComplete records
Driver / Unit 27
Job #1841
2019 Honda Civic · Silver
1400 Woodward Ave
Navigate
Call
MARK ON SCENE
ONE CLEAR NEXT ACTION
Front
Rear
Driver
Pass.
03 · TowProof evidence

Win the damage argument before it starts.

The problem: "That scratch wasn't there before you towed it." Without proof, you pay. Camera-roll photos get lost, have no context, and prove nothing.

How it works
  1. 1Drivers capture photos labeled by vehicle side, plus customer signatures.
  2. 2Each file is timestamped and tagged with location when the phone allows.
  3. 3TowTicket computes a SHA-256 fingerprint of every file—any later edit would change it.
  4. 4Everything is stored privately and attached to the job forever.
Real scenario · Tuesday, 9:00 AM

An owner disputes a bumper scuff from a Saturday impound tow. You open the job, show the time-stamped rear photo with its fingerprint and the owner's own signature. The dispute ends in one email.

Fewer damage claimsProtected driversProof in seconds
Job #1839 / evidenceLIVE
TowProof evidence
Sealed
Sealed
Sealed
Front · 23:41:07sha256 a3f9…c21e
Driver side · 23:41:32sha256 7be0…94d1
Rear · 23:42:05sha256 19cc…0fa8
Customer signature captured · 23:44 · GPS attached
04 · Controlled workflow + history

Rules that hold—even at 3 AM.

The problem: When anyone can change anything, jobs get closed early, cancelled without a reason, and nobody knows who did what.

How it works
  1. 1Every job moves through valid stages only—no skipping, no jumping back.
  2. 2Cancellations require a reason. Impounds require a lot.
  3. 3Each change, note, message and photo writes to an append-only timeline.
  4. 4Owners see exactly who did what, and when.
Real scenario · Month-end review

A job was cancelled with no invoice. The timeline shows the dispatcher, the time, and the reason: "customer found own ride." No finger-pointing, no guessing.

Accountable teamClean auditsTamper-evident trail
Job #1839 / historyLIVE
Job timeline
23:12Call created
Dispatcher · Sarah
23:14Assigned Unit 31
Dispatcher · Sarah
23:31On scene
Driver · Luis
23:413 photos sealed
Driver · Luis
23:58Completed
Driver · Luis
Blocked: "Completed → En route" is not a valid move
05 · Rates to invoice

Every mile. Every fee. Actually billed.

The problem: Forgotten winch-outs, rounded-down mileage and after-hours fees that never make the invoice quietly drain thousands every month.

How it works
  1. 1Set your service rates once: base price, per-mile, extras.
  2. 2Build an invoice from the job with the right rates filled in.
  3. 3Add line items for extras before you finalize.
  4. 4Print it or save it as a PDF, then record full or partial payments as they come in.
Real scenario · Motor-club overflow

A 14-mile after-hours winch-out comes in. Instead of a hand-written total, the invoice pulls your rates: tow + mileage + after-hours + winch. $308 billed instead of a guessed $200.

Higher ticket valueFaster billingClear balances
US Metro Towing / invoicesLIVE
Invoice INV-2026-0418
Light-duty tow$125.00
Mileage · 14 mi × $4.50$63.00
After-hours fee$45.00
Winch-out$75.00
Total$308.00
PAID $200.00BALANCE $108.00
06 · Operational pulse

Know how today is going in five seconds.

The problem: Owners shouldn't have to call dispatch to know if the night is going well. Gut feel doesn't scale past three trucks.

How it works
  1. 1The dashboard shows active and unassigned calls live.
  2. 2Today's revenue and collections update as invoices and payments are recorded.
  3. 3Average response time tells you if you're keeping promises.
  4. 4Customers, fleet, drivers and rates all live in one connected record.
Real scenario · Owner at dinner

You glance at your phone: 12 active, 3 unassigned, $4.8K today, 18-minute average. You text dispatch to put Unit 12 on the unassigned call—and go back to dinner.

Owner visibilityBetter decisionsOne source of truth
US Metro Towing / dashboardLIVE
Operational pulse
12
Active
3
Unassigned
$4.8K
Revenue today
18m
Avg response
M
T
W
T
F
S
S

The life of a call

From ring to receipt in one continuous track.

An example light-duty tow. Nothing gets re-typed, nothing lives in someone's head.

T+0:00
Call in
Dispatcher enters the job
T+0:02
Assigned
Truck + driver chosen
T+0:04
En route
Driver taps one button
T+0:21
TowProof
Photos + signature sealed
T+0:45
Complete
Timeline locked in
T+0:47
Invoiced
Rates build the bill

Built for every seat

Everyone on your team gets their own cockpit.

Dispatchers
  • Live lanes by stage
  • Red alerts on unassigned work
  • Fast intake form
Drivers
  • One-button next step
  • Navigate + call in one tap
  • Glove-friendly field mode
Owners
  • Revenue + response at a glance
  • Accountable job history
  • Every device, same app
Billing
  • Rates auto-fill invoices
  • Partial payments tracked
  • Printable invoices
Try every feature free